"One of the greatest attributes of leadership is effective communication, and learning what to say comes only when we have learned how to listen. The art of listening is an opportunity to add to our knowledge and to increase our value. The process of speaking, on the other hand, is the act of putting on display all - or the little - that we have learned. We must first master the art of listening before our spoken words will have any great value to others."
-Jim Rohn, The Five Major Pieces To The Life Puzzle
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