Now most of us are information-age workers, doers and planners both. No men stand over us with stopwatches. We are our own efficiency experts, relentlessly driving ourselves to do more, ever faster. This relentless quest for productivity drives the nascent but rapidly burgeoning field of "interruption science," which involves the study of the pivot point of multitasking. For multitasking is essentially the juggling of interruptions, the moment when we choose to or are driven to switch from one task to another. And so to dissect and map these moments of broken time is to shed light on how we live today. That emerges, in the jargon of leading interruption scientist Gloria Mark, is a portrait of "work fragmentation." We spend a great deal of our days trying to piece our thoughts and our projects back together, and the result is often an accumulation of broken pieces with a raggedy coherence all its own. After studying workers at two West Coast high-tech firms for more than one thousand hours over the course of a year, Mark sifted the data—and was appalled. The fragmentation of work life, she says, was "far worse that I could ever have imagined."
-Maggie Jackson, Distracted: The Erosion of Attention and the Coming Dark Age
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