From Nicholas Bate and BE BOLD 101:
1. Solve where others complain;
2. volunteer when others look down;
3. be principled and yet flexible;
4. never give up;
5. have a plan;
6. write every day;
7. stay courteous in all circumstances;
8. appreciate that which is easily taken for granted;
9. see tough times as testing-your resilience-and systems;
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