Entropy..............................

 Despite all the high-level concepts consultants advertise, the bread and butter of every consultant's business is undoing entropy—cleaning up the debris and weeds that grow in every organizational garden.

-------------------------------------------

One of the clearest examples of entropy in business was the gradual decay of the order imposed on the early General Motors by Alfred Sloan.  In this decay, one can see the value of competent management by its absence.  Indeed, you cannot fully understand the value of the daily work of managers unless one accepts the general tendency of unmanaged human structures to become less ordered, less focused, and more blurred around the edges.

-Richard P. Rumelt, Good Strategy Bad Strategy:  The Difference and Why It Matters