These organizations also don't realize the criticalness of using speed and timing as a strategy to stay ahead of these monumental shifts barreling down on our culture. As a result, when faced with competitive threats or sudden consumer shifts, many established organizations pause, debate, set up task force committees, and get caught in analysis paralysis. When this happens, their more nimble and agile competitors find a hole in their defense system and exploit this weakness by picking off the most valuable customers.
-Kevin Ervin Kelley, Irreplaceable: How to Create Extraordinary Places That Bring People Together
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