......to learn from our victories (and to read Cultural Offering every day) are here. Excerpts here:
"I get learning from mistakes; I have been the beneficiary of more than my share of these fabulous and memorable learning opportunities. But there is also important intelligence to be gathered in the crisis defused properly or avoided altogether. We can pick up valuable information from a properly applied technique."
"We need to spend more time examining what went right. It will improve and inspire us."
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