While the Amazons of the world may have a lock on price, variety, and convenience, they don't have a monopoly on joy, delight, surprise, and social bliss. There's a massive opportunity for those who design places, whom I call "place-makers," and those who fund and run places, whom I call "place-operators," to adopt a new frame of mind and equip themselves with the right set of tools for making the crucial places of our society irreplaceable.
-Kevin Ervin Kelly, Irreplaceable: How to Create Extraordinary Places That Bring People Together
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