The frustrations of entering into that Kafkaesque world of chatbots that are “here to help,” or phone menus that seem imported from some generic template, are such that it is worth taking an hour to drive to the CVS pharmacy, or the DMV, or the UPS store, or some medical practice, and collar a human being. Usually they are able to solve my problem in short order.
-Matthew B. Crawford, from this substack
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