One of the most tempting questions to ask when we first learn the QBQ is "What can we do?" The problem is "we" don't change. Teams, departments, and organizations don't change. People change, one at a time, through their own choices.
I'm a firm believer in the team concept, but if we're not careful, we can end up substituting the language of teams ("we" and "us") for the language of personal accountability. . . .
Personal accountability is not about changing others. It's about making a difference by changing ourselves.
Personal accountability. The power of one.
-John G. Miller, QBQ!: The Question Behind The Question