Thursday, August 21, 2014

Difficulties with disruption..............

Successful companies succeed, in part, through close attention to their customers, delivering incremental (and sustaining) innovations they want.  Disruptive innovators leap ahead to produce what customers do not yet know they need. As Henry Ford observed, if he had consulted his customers they would have asked for a faster horse.
-John Kay, as excerpted from this essay

No comments:

Post a Comment