No surprise to me.......................

....Kurt learns and advances.  Full story here.  Snapshot here:

"I never once thought the owner had it in for me.  I never trashed him to the other employees.  I appreciated my brother’s willingness to help.  I watched how others bused the tables.  I engaged the owner to understand how he wanted things completed.  I wanted to advance.  I wanted more.  I never once thought that I was owed a certain number of hours during the week.  The system was brutally predictable:  Do well and don’t complain and you found yourself working all the hours you could handle;  take lots of breaks, loaf or complain and there was plenty of free time.  In the end, I could perform every function in the place."