The safety instructions the flight attendant delivers before takeoff are clear: "Put your own oxygen mask on first before assisting others." But when you're in the hospitality industry, that instruction can feel counterintuitive. Aren't we supposed to put others first and attend to them before we attend to ourselves?
The answer is no. If you aren't tending to your own needs, you can't help those around you. Pride and ambition motivated us to push—to tweak, to optimize, to work harder, demanding more of ourselves and those around us every day. But you can't pour endlessly form your own pitcher without ever stopping to refill it.
-Will Guidara, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
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